Last updated: October 2026

Salty Wings is a small, artist-owned Australian business. Every print is made to order in North Perth, Western Australia, and shipped from there to customers across Australia and the world.

If something isn't right, email us and we'll sort it out.

Email: prints@saltywings.com.au

If your print arrives damaged or has a manufacturing fault, email us photos and your order number. We'll replace it or refund you at no cost. You don't need to send the damaged print back.

This applies to all customers, in Australia and internationally.

If your print arrives and it isn't right for you, tell us within 30 days of delivery. We'll arrange the return and refund you in full.

Return shipping is free within Australia. International returns are handled case by case, so get in touch and we'll work it out.

Prints need to come back in original condition and packaging. We'll help you arrange it.

Custom sizes, commissioned work and commercial licensing are made to your brief and can't be resold, so they're excluded from change-of-mind returns.

Gift cards are non-refundable.

Calendars, greeting cards and accessories aren't covered by the Love It Guarantee.

Damaged or faulty items are always replaced or refunded, whatever they are.

Email us as soon as you can. If we can stop or change the order before it's printed and framed, we will. Once production is finished, changes generally aren't possible, and the Love It Guarantee applies from there.

Nothing in this policy limits your rights under Australian Consumer Law. If a product has a major fault, you're entitled to a refund, replacement or repair under those laws regardless of what this policy says.

Email prints@saltywings.com.au and we'll get back to you.