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FAQ

Special instructions for Salty Wings - At the Cart

When ordering a print, you have the option to add a note to your order. This note will be seen by us and seen by our printers, Fitzgerald photo imaging. Please use this section if you have any special requests or instructions. 

Is the listed size the size of the printed image or the size of the frame?

The listed size is always the size of the printed image. You can find our final frame sizes by clicking here or here.

Do you do Black and White prints?

Yes, all images can be made available in Black and White on request.

How can I pay?

We accept payment via Credit Card, PayPal and AfterPay (up to $1000). We are also happy to accept a bank transfer within Australia, please send us an email to organise.

Can I see your prints in real life?

You can view all of our material and frame options at our printers and framers, Fitzgerald Photo Imaging, in North Perth. They have a couple of our prints on display as well as our 'In Stock' prints.

350 Fitzgerald St, North Perth WA 6006.


Do you ship rolled prints internationally?

Yes, we ship unframed artwork worldwide, rolled up in a tube for safety.

Do you ship framed prints internationally?

We only ship rolled prints internationally automatically. International customers will not be able to check out with a framed print in the cart.

It is however possible to ship a framed print internationally, but please get in touch with us first as we will need to send you a custom shipping quote.


Can I return my print?

Please note, if you change your mind there are no returns or exchanges with artwork that has been made to order. We make each artwork as per your specifications.

Salty Wings would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchases, so we ensure all items are professionally photographed and all items are listed correctly online with their size and dimensions.

If for any reason an item is not what you expected or ordered, please contact us.

All items are thoroughly checked before sending and packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us and we will organise a replacement for you or full refund.

Do you sell digital images so that I can print it myself?

No. We do not sell digital images for printing artwork.

We do sell digital images to brands and businesses for commercial use. These images are generally lower resolution than the images we use to print. To purchase an image at print resolution would cost you much more than the price of a single print.

If you run a brand or business and are interested in purchasing digital content, please get in contact. 

How long does a print take take to deliver?

Please see our shipping information page for more details.

 

What is your largest print size?

We can print to 180cm x 135cm on most material options. Please see our price list for all size options here.

However, not all images are not suited to be printed that large. If you are interested in a large print of a particular image, please send us an email via hello@saltywings.com.au and share with us the image name and size request.

Generally, all of our images can be printed larger on canvas than the sizes listed on our website. Canvas is a lot more forgiving on image details and will look good at much larger sizes. 


We can also print longer up to 15m. But the short edge must stay at 135cm or below.

For example we offer:

2m x 1.35m - Canvas Stretched + Profile Frame
2.5m x 1.35m - Canvas Stretched + Profile Frame
3m x 1.35m - Canvas Stretched + Profile Frame