FAQ

General Questions

We are a custom made to order business. That means, you buy it - we go make it. Everything is handmade locally in Perth, Western Australia by Fitzgerald Photo Imaging.

When ordering a print, you have the option to add a note to your order. You can add a note at the cart stage of ordering.

This note will be seen by us and seen by our printers, Fitzgerald photo imaging. Please use this section if you have any special requests or instructions. 

We do not currently have our own gallery space.

However, you can view all of our material and frame options at our printers showroom, Fitzgerald Photo Imaging, in North Perth. They have a couple of our prints on display as well as our 'In Stock' prints.

They often have other customer prints waiting for collection that can be viewed too.

350 Fitzgerald St, North Perth WA.

We can crop our images to any dimensions that you desire. Please send us an email with your requested dimensions and the image that you are interested in.

We also offer common A sizes.

Yes, all images can be made available in Black and White on request.

We've also added a Black and White collection.

Yes! We have created a new collection here.

We'll be adding more to the collection over time.

We also offer Metallic Paper - Acrylic Face Mount and Aluminium - Alumalux.

Please see our custom options page for more info.

No. We do not sell digital images for printing artwork.

We do sell digital images to brands and businesses for commercial use. These images are generally lower resolution than the images we use to print. To purchase an image at print resolution would cost you much more than the price of a single print.

If you run a brand or business and are interested in purchasing digital content, please get in contact. 

We offer free Australia wide shipping for all prints.

Calendars, Greetings Cards and hats have a small shipping fee.

We ship rolled prints, worldwide, for free.

Purchase

We accept all major Credit Cards such as Visa, Mastercard, American Express, as well as Paypal, Apple Pay And Google Pay.

AfterPay is available for Australia up to $2000, so you can shop now and pay later.

Quotes and tax invoices can be provided to commercial clients.

We are also happy to offer special pricing to approved Trade applicants.

Yes! We offer Fine Art Stock Photography and Videography from Australia and around the world. 

Our images and clips represent a comprehensive view of remote coastlines. We have images and clips that showcase Australia and the world as untouched places of remarkable beauty and also focus on the detail within each landscape.

Our photographs and videos are available for licensing to all commercial industries such as brands, small businesses, publishers, advertising agencies, newspapers, the media, government bodies and more.

To apply for a license please provide as much information as possible here.

Unframed - Rolled - Fine Art Paper

Unframed - Rolled - Fine art prints are shipped rolled up in a tube. 

We use Hahnemuhle Photo Rag® 308gsm. A white, 100% cotton paper with a textured surface that guarantees archival standards. Fine art paper is textured, soft and has a matte like surface whilst maintaining a perfect reproduction of sharpness and detail.

Yes, other paper options are possible. Please get in touch to make a request.

Giclee fine art prints are available in traditional Satin, Smooth and Textured surfaces. Our printers, Fitzgerald Photo Imaging is the only Prolab in the country to be Certified Fine Art Printers by the world’s most prestigious paper manufacturers Hahnemühle, Canson and Ilford.

All fine art prints come standard with a white border, this makes them suitable for block mounting or framing.

Below is the total size of the paper you will receive.

A2 - 59.4cm x 42cm printed image with 6.75cm border = 72.9cm x 55.5cm
80cm x 60cm printed image with 5cm border = 90cm x 70cm
100cm x 75cm printed image with 5cm border = 110cm x 85cm
120cm x 90cm printed image with 5cm border = 130cm x 100cm
160cm x 120cm printed image with 5cm border = 170cm x 130cm
180cm x 135cm printed image with 5cm border = 190cm x 145cm

The listed size on our product pages is always the size of the printed image.

We offer free shipping on rolled prints worldwide

Rolled prints are generally ready for dispatch within 1-2 weeks.

Then allow additional time for shipping depending on your location.

Please allow more time for production and shipping during peak seasonal periods like Christmas. 

Premium Framed Prints

Our solid wood frames are produced using only plantation grown, environmentally sustainable timber.

We offer a Classic frame in White or a Deep Set frame in Raw Oak, White and Black. Please see our framing page for more info.

Currently we only produce and ship framed prints within Australia.

Shipping framed items internationally from Australia is unfeasible and difficult for a number of reasons. Firstly, the costs are extremely high given the dimensions and size of framed items when they are packaged. Sometimes higher than the cost of the actual framed print. There are also challenges around quarantine (when shipping wooden frames) for many countries and complex rates of import taxes and duties (e.g. VAT in the EU) which are different for every country. These fees are payable up front, depending on the retail sale value of the item as well.

We can offer a quote for international shipping on request.

Please note; we do not include an invoice with Unframed - Rolled print orders. This generally avoids import taxes and duties.

Please see our framing page for more details.

All frames are professionally finished with a wire at the back, ready to hang. We do not supply fixtures due to the large variety of options for different walls. In Australia, the team at Bunnings or any hardware store can easily help you with fixture choices.

Our frames come with a museum grade Acrylic that goes by the brand name Plexiglass. Plexiglass is indistinguishable from standard glass but is lighter and virtually impossible to break, a big bonus for shipping and longevity.

Standard Glass is available on request for shipping within Western Australia only.

The advantage of standard glass over plexiglass is scratch resistance. The disadvantage is that regular glass is brittle and riskier to transport.

All of our premium framed prints ship directly from our printer in North Perth, Western Australia.

Framed prints are generally ready for collection or dispatch within 2-3 weeks. Then allow additional time for shipping depending on your location.

Shipping times to most major Australia metropolitan cities is less than 1 week. Allow up to 1-2 weeks more for regional and remote locations.

Please allow more time for production and shipping during peak seasonal periods like Christmas. 

Canvas

Unframed - Rolled - canvas prints are shipped rolled up in a tube. 

We only use only the highest quality archival U.V. lacquered canvas.

Epson Eclipse Premium Satin canvas, 420gsm.

Our canvas prints are "mirror wrap" where the image stops at the canvas edge and the sides to be wrapped are a reflection of the main image.

The size that you order will be the size of the main image. The mirror reflections will add 40mm of printed image to each edge of your canvas. The mirror reflections will be marked with black lines (in each corner) to help guide stretching.

Please see our Canvas page for more info.

An additional white frame, about 10mm wide, is placed around the stretched canvas.

The white frame will add 20-30mm to the width and length of the listed size. 

The Profile Frame is 10mm wide x 55mm deep.

Yes!

Generally, all of our images can be printed much larger on canvas than fine art paper. Canvas is a lot more forgiving on image details and will look good at larger sizes. 

Generally, we can print larger on canvas than what is listed on our website.

If you have a large space to fill, inquire about our large format canvas prints.

Please send us an email prints@saltywings.com.au

Stretched canvas is stretched around a wooden frame. The frame is strung at the back and ready to hang. 

All stretched canvas and framed canvas prints are professionally finished with a wire at the back, ready to hang. We do not supply fixtures due to the large variety of options for different walls. In Australia, the team at Bunnings or any hardware store can easily help you with fixture choices.

Shipping

Please see our shipping page for more info.

Rolled prints ready for collection within 1-2 weeks.
Framed prints ready for collection within 2-4 weeks.

Then allow additional time for shipping to you depending on your location.

Please allow more time during peak seasonal periods like Christmas. 

We offer free shipping on rolled prints worldwide.

Rolled prints are generally ready for dispatch within 1-2 weeks. 

Currently, we do not ship framed prints outside of Australia.

Shipping framed items internationally from Australia is unfeasible and difficult for a number of reasons. Firstly, the costs are extremely high given the dimensions and size of framed items when they are packaged. Sometimes higher than the cost of the actual framed print. There are also challenges around quarantine (when shipping wooden frames) for many countries and complex rates of import taxes and duties (e.g. VAT in the EU) which are different for every country. These fees are payable up front, depending on the retail sale value of the item as well.

We can offer a quote for international shipping on request.

Please note; we do not include an invoice with Unframed - Rolled print orders. This generally avoids import taxes and duties.

Unfortunately not. We must ship to physical addresses.

As an alternative, we’d be more than happy to arrange a delivery to your company or work address. 

If you notice your shipping address was incorrect after checkout, please contact us as soon as possible.

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our printing facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Please get in touch with us as soon as possible. We'll get in touch with the courier company to try track down your shipment.

Returns and Refunds

While we hope this never happens, we know that it may. If the product has been damaged in shipping, or you received an incorrect item, we’ll
need photos to verify the damage and/or to confirm which incorrect item was shipped. This helps us understand what went wrong, and helps to make sure we prevent similar issues for you and other customers in the future.

We’ll gladly send a replacement at no cost to you.

Please send us photo verification of the damaged/incorrect prints to prints@saltywings.com.au

If you have made recently made your order, please get in touch as soon as possible. We may be able to update your order depending on it's production phase.

Please note, once your order is received, if you change your mind there are generally no returns or exchanges. Your artwork has been made to order. We make each artwork as per your specifications.

Gift Cards

Yes, provided there is still a balance remaining on the card.

Yes, you can redeem multiple gift cards at checkout. Perfect for group gifts.

Yes, gift cards are a form of payment and can be used with a discount code.

No. Gift cards are equivalent to money, so therefore they cannot be discounted.

Yes, gift cards expire after 3 years. Gift Cards are non-refundable.

More questions?

Don't hesitate to contact us using the form below or via email prints@saltywings.com.au

Original Art

By Australian photographers, Michael Goetze and Jampal Williamson.

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Free Shipping Worldwide - On all Unframed - Rolled prints.

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Free returns on damaged items.

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